Refund and Returns Policy

At Prime Website Agency,

Overview

At Prime Website Agency, your satisfaction is at the core of our business. We are dedicated to providing exceptional service and ensuring you are completely happy with your purchase. If you are not satisfied, we offer a money-back guarantee within 7 days of your purchase. This policy reflects our commitment to building trust, transparency, and long-term relationships with our clients.

Below, we outline the details of our refund and return policy, including the eligibility criteria, timelines, and procedures.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The request is submitted within 7 days of project delivery or purchase.
• The dissatisfaction is based on the quality or execution of the service, as per the agreed-upon project scope.
• The refund request must clearly state the reasons for dissatisfaction and include relevant details about the issue.

Refunds will not be granted for the following:

• Requests made after 7 days of delivery.
• Situations where the client significantly deviates from the original project scope without prior agreement.
• Services purchased from third-party vendors through recommendations on our platform.
• Delays caused by the client’s lack of timely feedback or information.

Unlimited Revisions and Adjustments

We understand that achieving perfection may take a few iterations. That’s why we offer unlimited revisions within the first 7 days of project delivery.

What’s included in our free revision policy:

• Adjustments to designs, layouts, or features based on your feedback.
• Corrections for issues or errors directly related to the delivered service.

What’s not included:

• Complete redesigns or changes that differ significantly from the original brief.
• Additional features or functionalities not previously agreed upon.

Refund Process

Submit Your Request
To initiate a refund, contact us at Info@primewebsiteagency.com with the subject line “Refund Request” and include the following details:

• Your name and contact information.
• Order number or project reference.
• A detailed explanation of your dissatisfaction and, if applicable, examples or screenshots.

Review and Decision
Upon receiving your request, our team will review the issue and respond within 3 business days. If the request is approved, we will notify you and initiate the refund process.

Processing the Refund
Approved refunds will be processed within 5-7 business days and credited back to your original payment method. If additional time is needed, we will notify you.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account and confirm the transaction history.
2. Contact your credit card company, as refunds may take additional time to reflect in your account.
3. Reach out to your bank to check for any processing delays.

If you have completed these steps and still haven’t received your refund, contact us at Info@primewebsiteagency.com for further assistance.

Exchanges and Alternative Resolutions

If you are dissatisfied but do not want a refund, we can explore alternative resolutions, such as:

• Offering additional revisions beyond the 7-day window.
• Providing an exchange for a different service of equal or lesser value.

To discuss these options, contact us at Info@primewebsiteagency.com .

Our Commitment to Client Satisfaction

At Prime Website Agency, client satisfaction isn’t just a policy—it’s the foundation of everything we do.

• Money-Back Guarantee: If you are not fully satisfied, we’ll refund your money within 7 days.
• Flexible Adjustments: We will make as many changes as necessary within the specified timeline to ensure your happiness.
• Long-Term Support: Our team is available to assist you even after the project is complete.

Contact Us

If you have any questions, concerns, or need assistance with refunds and returns, please don’t hesitate to contact us. We are here to help!

Email: Info@primewebsiteagency.com

Thank you for choosing Prime Website Agency. Your trust and satisfaction are our greatest rewards.